Privacy policy

1. Data controller

ALFA STAR EOOD, UIC 175296258, registered office: 77 Bratya Miladinovi St., Sofia, Bulgaria. Office: 104–108 Bratya Miladinovi St. (inner courtyard), 1202 Sofia.

For questions about personal data: info@alfa-star.bg.

2. What data we process

• Enquiry form data: name, email, phone (optional), selected service, quantity and message.
• Correspondence by email and phone, including files you send us for printing.
• Technical data when you visit the site (IP address, browser type, date and time), processed by our hosting provider to deliver the site and protect it against attacks.

3. Purposes and legal basis

• Replying to enquiries, preparing quotes and fulfilling orders — Art. 6(1)(b) of Regulation (EU) 2016/679 (GDPR).
• Accounting and tax obligations once an order is placed — Art. 6(1)(c) GDPR.
• Security and technical operation of the site — our legitimate interest, Art. 6(1)(f) GDPR.

Your name, email and message are needed for us to reply. Without them we cannot handle your enquiry.

4. Who receives data

We do not sell data or share it for advertising. We use the following providers, who process data on our behalf:

• Web3Forms (Web3Creative, India) — forwards enquiries from the form to our mailbox. Under its terms a copy of each enquiry is kept for up to 3 years, and for spam protection the IP address and email may be checked with CleanTalk and Akismet (USA).
• Cloudflare Email Routing and mail.bg — forwarding and storage of company email.
• Cloudflare, Inc. — website hosting and attack protection.
• Where needed: our accountant, and courier companies when we ship an order.

5. Transfers outside the EU

Some providers process data outside the European Union (India, USA). Transfers are based on the European Commission's Standard Contractual Clauses or, where applicable, the EU–US Data Privacy Framework.

6. How long we keep data

• Enquiries that do not lead to an order — up to 1 year after the last correspondence.
• Data related to orders and invoices — for the periods required by Bulgarian accounting and tax law.
• Print files — as long as needed for the order and possible reprints, unless you ask us to delete them sooner.

7. Your rights

You have the right of access, rectification, erasure, restriction of processing, data portability and objection. To exercise a right, email info@alfa-star.bg.

You may lodge a complaint with the Bulgarian Commission for Personal Data Protection: 2 Prof. Tsvetan Lazarov Blvd., 1592 Sofia, kzld@cpdp.bg, www.cpdp.bg, or with the supervisory authority in your own EU country.

8. Cookies

This site does not use cookies, analytics tools or advertising trackers. The Google Maps link opens an external service governed by Google's own policies.

9. Automated decisions and changes

We do not make automated decisions or create profiles. We may update this policy; the date of the last change is shown at the top. The Bulgarian version of this policy prevails.